Citizen-driven governance for responsive communities
Advanced civic engagement platform that intelligently routes citizen reports to appropriate government departments across multiple administrative levels, enabling real-time tracking capabilities and accelerated response mechanisms for community issue resolution.
Thousands of citizen reports are received every day, but very few get resolved. The issue isn’t a lack of willingness, but the absence of a system that connects citizens with real solutions.
Reports scattered across multiple channels
Calls, emails, messages, in-person requests. Each channel operates separately, and reports get lost along the way.
Manual and alow follow-up
Spreadsheets, paper, emails. Your team spends hours searching for information instead of solving problems.
Citizens left without answers
Without updates or clear responses, citizens are left in uncertainty—and trust fades away.
Duplicate cases without centralization
One problem, ten reports, three crews. Wasted resources while other cases wait.
Lack of transparency
How can you prove you’re working if there’s nothing to show? Without public data, effort becomes invisible.
Wasted information
Patterns, trends, critical zones... valuable information that gets lost in dead files instead of improving decisions.
Ágora turns chaos into a smooth and predictable process. From the moment a citizen reports an issue to the moment they receive confirmation of its resolution, every step is automated, traceable, and optimized. No spreadsheets, no lost emails, no uncertainty.
From the first citizen interaction to strategic analysis, Ágora gives you total control over every stage of the process.
Omnichannel reception
Web, app, chat, phone, service desk. All channels converge into a single system. Zero lost reports.
Automatic intelligence
Intelligent deduplication, automatic classification, and data extraction. Your team focuses on solving, not organizing.
100% traceability
Complete history of every case. Who did what, when, and with what result. Total transparency for everyone.
Citizen transparency
Public dashboard with active cases, resolved cases, and performance metrics. Prove with data that you're working.
Team and vendor management
Geolocated work orders with all case information. Internal teams and external vendors on the same platform.
Turn every report into actionable intelligence. Real-time dashboards, territorial heat maps, and performance metrics that reveal what’s working and what needs adjustment.
Discover how Ágora centralizes all citizen report management in a single platform, accelerating case resolution and strengthening trust between government and community.